Page 9 - BKT Annual Report 2024 EN
P. 9

•  BKT finalized the deep reconstruction
                                                                                and restauration of its historical
                                                                                building in Durrës, constructed in
                                                                                November 1928.
                                                                               •  MREL Bonds issued to strengthen the
                                                                                capital structure and the resolution
                                                                                capabilities as a systemic bank, was
                                                                                the record of the market which is
                                                                                bigger than all amount of issued bonds
                                                                                yet.
                                                                               •  First bank to enter the Albanian market
                                                                                with an Electronic Money Institution,
                                                                                BKT Pay. This strategic move not only
                                                                                underscores BKT’s committment
                                                        •  BKT Kosova became    to innovation but also reinforces
                                                          a subsidiary of BKT   our position as a forward-thinking
            Business                                      Albania.              financial institution prepared to meet
            e-banking was                               •  The ATM Network was   the evolving needs of our customers.
            launched.                                     fully renewed.
                                  BKT becomes
                                  officially the biggest
                                  bank in Albania in
                                  term of total assets.





             2012        2013        2014        2015       2018        2022         2023        2024







                      3D Secure was
                      introduced for higher                        •  BKT Smart mobile application
                      protection for the                            was upgraded with the
                      debit and credit cards.                       newest UX design and new
                                                                    innovative feautures such as
                                                                    QR payments, P2P or P2C.
                                                                   •  Smart ATMs were
                                                                    upgraded with the ‘’CX
                                                                    Banking Software’’ the
                                               Installments and     latest technology aiming
                                                                    to increase customer
                                               contactless features   experience.           During year 2024, BKT started
                                               were introduced to                           the implementation of project
                                               the cards products.                          EASY, an initiative aimed
                                                                                            at optimizing efficiency,
                                                                                            modernizing branch operations
                                                                                            and enhancing customer
                                                                                            experience. Focused on
                                                                                            simplicity, digital integration
                                                                                            and operational excellence,
                                                                                            EASY introduced a new service
                                                                                            model, streamlined processes
                                                                                            and upgraded branch design
                                                                                            to create a faster, more intuitive
                                                                                            and customer-friendly banking
                                                                                            environment. 13 branches have
                                                                                            been already transformed
                                                                                            with the remaining ones to be
                                                                                            finalized in the upcoming year.





            ANNUAL REPORT 2024                                                                                 9
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