BKT will not charge any interest or penalty for the loan repayments that fell on 3rd or 4th August 2021 and could not be made due to the partial interruption to our services. The interruption was caused by a hardware breakdown, which hardware is provided and maintained by HP. It has been resolved by the HP engineers working around the globe, in collaboration with our IT staff. If you have any unresolved issues or questions, our staff will be happy to receive them at the branches and contact center. You can also submit your questions / unresolved issues by filling out: https://www.bkt.com.al/sugjerime-ankesa-forme
Once again, we apologize for the inconvenience caused and thank you for your understanding.