Page 31 - BKT Annual Report 2024 EN

Financial Technologies

Group

In 2024, BKT further strengthened its commitment to digital transformation by enhancing its digital
banking services, introducing innovative products and features, and optimizing critical business
processes. These strategic efforts underscore our dedication to providing seamless, secure, and
customer-centric banking solutions, further reinforcing our leadership in the financial sector.

ADVANCEMENTS IN MOBILE BANKING and profitability. These optimizations have streamlined
BKT has made remarkable strides in enhancing its mobile workflows, reduced service delivery times, and improved
banking platform, prioritizing accessibility, convenience, accuracy, ensuring we stay ahead of evolving customer
and an exceptional user experience. New customers expectations and dynamic market trends. With a strategic
can now onboard entirely online through the BKT Smart emphasis on process automation, we continue to deliver
app ensuring a seamless start to their banking journey. faster, more reliable, and customer-centric services,
The app offers a wide array of services, including solidifying our leadership in digital transformation.
the ability to make payments for over 16 e-Albania
(e-government platform) services and easily transfer BRANCH APPLICATION ENHANCEMENTS
funds to the “e-para” digital wallet. Furthermore, the Improvements to BKT’s branch application have
introduction of instant overdrafts via qualified electronic significantly streamlined internal operations, reducing
signatures has significantly enhanced service speed service delivery times and boosting customer
and efficiency. Additional features such as preferential satisfaction. By aligning the service offerings between
currency exchange rates, real-time fee notifications, branches and digital channels, BKT has created a
and an enriched transaction history empower customers seamless and consistent experience for customers
with greater transparency, helping them manage their across all platforms. This integration has not only
finances with ease and confidence. improved convenience but has also driven an increase
in the adoption and frequent use of digital channels,
ENHANCED SECURITY SERVICES reflecting a shift towards more customer-centric and
BKT continues to prioritize customer safety by digitally empowered banking solutions.
introducing advanced security features across its digital
channels. These enhancements provide customers with SUSTAINABLE AND GREEN INFRASTRUCTURE
greater control over their accounts and cards, offering DEVELOPMENT
convenient, secure options and real-time security In 2024, BKT successfully migrated all IT services to
updates. Designed to ensure a safe banking experience, a newly constructed, state-of-the-art data center
these features offer peace of mind and greater control designed to meet the latest industry standards for
for our customers. security, efficiency, and sustainability. As part of our
commitment to environmentally responsible banking, the
UPGRADED ATM SERVICES facility is equipped with rooftop solar panels, enabling
BKT’s Smart BanKomaT ATMs have undergone further us to generate a substantial portion of our energy needs
modernization to deliver unparalleled convenience and from renewable sources.
innovation. A highlight of this year’s upgrades is the The data center achieved an impressive overall solar
ability to book and pay for insurance policies directly at energy utilization rate of approximately 62%, with solar
ATMs—a feature that stands as a unique offering not only power covering up to 85% of energy needs during
in the region but also across Europe. This groundbreaking peak summer months. This milestone highlights BKT’s
service has been met with significant success, solidifying commitment to integrating green technologies,
BKT’s position as a pioneer in banking innovation. reducing its carbon footprint, and enhancing operational
Additionally, Smart BanKomaT ATMs now support fund efficiency—setting a new benchmark for sustainability in
withdrawals and deposits into the “e-para” digital wallet, financial infrastructure
QR Code transactions (both withdrawals and deposits)
in LEK and EUR currencies, and an expanded list of bill CONCLUSION
payment institutions. In 2024, BKT solidified its leadership in digital banking
These upgrades ensure seamless, contactless through the introduction of innovative products,
interactions and support greater financial inclusion, enhancements to existing services, and the optimization
making banking more accessible and convenient. of critical business processes. These initiatives reflect
BKT’s unwavering commitment to providing secure,
BUSINESS PROCESS MANAGEMENT (BPM) customer-centric, and cutting-edge banking solutions
OPTIMIZATION that meet the dynamic demands of today’s financial
BKT has further advanced its focus on reengineering landscape. By continually evolving with technology and
and digitalizing key business processes, driving both customer expectations, BKT is not only transforming
innovation and operational excellence. By increasing the banking experience in Albania and Balkans but also
the number of automated processes, we have achieved reinforcing its position as a forward-thinking institution
significant improvements in agility, operational efficiency, at the forefront of digital innovation.

ANNUAL REPORT 2024 31